Refund policy

Changed your mind?

For online purchases, you can cancel without giving a reason. Tell us within **14 days after the day you receive your order**, then send the goods back within a further **14 days of telling us**. If one order arrives in separate deliveries, the cancellation period starts after the last item arrives.

You can also cancel before delivery. These rights apply to sale items too.

How to arrange a return

Use our [Contact form](https://7ghphc-2n.myshopify.com/#dg-contact) to tell us clearly that you wish to cancel. Include your name, order number or other proof of purchase, and which items you are returning. We will provide return instructions and the return address. Your cancellation takes effect when you notify us; it does not depend on approval.

Pack the items securely, include their supplied accessories and keep proof of postage. Original packaging is helpful where available but is not a condition of your statutory rights. If cancelling the full Elite Package, return all five included items.

Return postage and item condition

For a change-of-mind return, you pay the direct cost of return postage. We cover reasonable return costs for faulty, damaged, incorrect or misdescribed goods.

You may inspect an item as you would in a shop. We may deduct any actual loss in value caused by handling beyond what is needed to establish its nature, characteristics and function. For example, writing in a journal or using a bottle may reduce its value. We do not charge a restocking fee.

Your refund

For a cancellation return, we will refund you without undue delay and within 14 days of receiving the goods back or receiving evidence that you have sent them back, whichever happens first. Refunds go to the original payment method unless you expressly agree otherwise, with no refund fee.

If you cancel the whole order, we also refund any standard outward delivery charge you paid. If you chose a more expensive delivery option, only the cost of our least expensive standard delivery is refundable. We do not retrospectively charge delivery that was free when you ordered.

Faulty, damaged or incorrect items

[Contact us](https://7ghphc-2n.myshopify.com/#dg-contact) with details of the problem and your order number or other proof of purchase. Photos can help if you have them. Your rights are not limited to the change-of-mind period above.

You normally have a 30-day right to reject faulty or misdescribed goods for a refund. After that, repair, replacement or other remedies may still be available under consumer law. Where a refund is due for rejected faulty goods, we will make it without undue delay and within 14 days of agreeing that you are entitled to it. We cover reasonable return costs.

Optional cancellation form

You can copy this into our Contact form, or use any other clear cancellation statement:

To: Diary of the Grind

I give notice that I cancel my contract for the following goods:

Goods / order number:

Ordered on / received on:

Customer name:

Customer address:

Date:

Signature (only if sent on paper):

This policy does not limit your statutory rights.